What was the cost (please give a rough translation in US dollars also) ?
What was the exact response of the vendor/dealer to your problem ?
What else did you do to get your problem solved ?
How has this problem affected your work ?
Did you suffer any loss (monetary or otherwise) because of this problem ?
This will enable us to put the case forward properly to the proper people including the vendor/manufacturer.
Further...
When your entry is included your NAME and EMAIL address will also be included. This means you might recieve emails from the vendor or other people. So please answer them to the best of your ability. This will greatly help your and our cause.
Be very specific about your problem(s).
We would appreciate if you could give us additional technical details about the product (both bad and good).
In case your entry does not get included within 3 to 4 days after submission then please do inform us with your EMAIL address.